Cancellation, Refund & Shipping Policy

At Scaler Labs, we are committed to delivering high-quality digital services, branding solutions, website development, Shopify development, marketing services, and consulting. We value client satisfaction and maintain transparent policies regarding cancellations, refunds, and service delivery.

By purchasing or using our Services, you agree to the terms outlined below.

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## Refund Policy

Due to the nature of digital services and customized work, most payments made to Scaler Labs are non-refundable once project work has commenced.

This includes but is not limited to:

* Website design & development
* Shopify development
* SEO services
* Paid advertising services
* Branding & creative work
* Consulting or strategy sessions
* Digital products or downloadable assets

As our services involve time, expertise, strategy, and digital delivery, completed or partially delivered work cannot be returned.

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## Eligible Refund Cases

Refunds may only be considered under the following circumstances:

* Service delivery has not started after payment confirmation.
* Major agreed deliverables are not provided as outlined in the onboarding agreement or proposal.
* Digital product access is not provided due to technical issues caused by us.
* Duplicate payments or billing errors.

Refund approval remains solely at the discretion of Scaler Labs management after review.

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## Cancellation Policy

Clients may request cancellation before project execution or service onboarding begins.

Once work has started, services become non-cancellable and non-refundable due to resource allocation, planning, and operational costs already incurred.

Cancellation requests must include:

* Client name
* Invoice/order details
* Reason for cancellation
* Supporting documentation (if applicable)

All cancellation requests should be submitted via email.

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## Refund Request Process

To request a refund or cancellation review, clients must contact us at:

Email: [shahaan@scalerlabs.co.in](mailto:shahaan@scalerlabs.co.in)
Phone: +91 917 451 1440

Please include:

* Order or invoice information
* Reason for the request
* Relevant supporting details

Our team will review the request and respond within a reasonable business timeframe.

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## Refund Processing Time

If a refund request is approved:

* Refunds are typically processed within 5–7 business days.
* Processing timelines may vary depending on banking institutions or payment gateways.

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## Non-Refundable Conditions

Refunds will not be issued for:

* Completed milestones or approved work
* Delays caused by lack of client communication or approvals
* Change of mind after work has started
* Performance expectations not explicitly guaranteed in writing
* Third-party platform issues (Meta, Google, Shopify, hosting providers, etc.)

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## Shipping & Delivery Policy

Scaler Labs primarily delivers digital services and digital assets electronically. No physical shipping is involved unless explicitly agreed otherwise.

Delivery timelines vary depending on:

* Scope of work
* Client responsiveness
* Revisions and approvals
* Third-party dependencies

Digital assets, reports, credentials, and project files are delivered through email, cloud platforms, or agreed communication channels.

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## Service Access & Software

For subscription-based tools, retainers, or software-related services:

* Access may be revoked upon non-payment or subscription expiration.
* Trial periods, if provided, are limited and governed by agreed terms.
* Technical support timelines may vary depending on the service plan.

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## Policy Updates

Scaler Labs reserves the right to modify this Cancellation, Refund & Shipping Policy at any time. Updated versions become effective immediately upon posting on the website.

Continued use of our Services constitutes acceptance of the updated policy.

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## Contact Information

Scaler Labs
Srinagar, Jammu & Kashmir, India
Phone: +91 917 451 1440
Email: [shahaan@scalerlabs.co.in](mailto:shahaan@scalerlabs.co.in)